If you purchased or received a product directly from kleankanteen.com and would like to return or exchange it within 30 days, we can issue you a refund or web-store credit for exchange. Returned goods must be in perfect, unused condition and must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than manufacturer defect.
If you purchased your product from a retail store or a website other than kleankanteen.com, please go directly to the original place of purchase.
If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at firstname.lastname@example.org. To expedite a resolution, please indicate your web order number (it’s a seven digit number on the invoice you received with your order), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.
To process a non-warranty return or exchange please click “Start Return/Exchange” below. Returns take approximately 7-10 business days to process and do require a Return Authorization Form (if applicable). Return Authorization Forms are issued by email after we receive a request for exchange/return.