Shipping and Handling

Free Shipping over $50. UPS Ground. Domestic Only.FREE Shipping

We offer FREE UPS Ground Shipping* on domestic orders over $50.
*U.S. domestic only. Does not apply to U.S. Territories. Not available for P.O. Boxes.

When will my order ship?

Orders are typically fulfilled and out the door within one to two business days. It all depends on how many orders are in line in front of yours. If you selected an expedited UPS shipping method like 2nd Day Air or Next Day Air, your order will typically ship within one business day. All Klean Kanteen orders ship from our warehouse in Chico, California.

How long will it take for my order to get to me?

The map below provides estimated delivery times for standard ground service during non-peak periods.
Expedited methods with tracking are suggested if your order is time-sensitive.

UPS Ground map

Green Shipping Program

Green Shipping and Green Mountain EnergyAs part of our ongoing commitment to operating more sustainably, Klean Kanteen partners with Green Mountain Energy Company to offset the emissions for the shipment of all orders placed and shipped through our online retail store. When you make a purchase on our site, a portion of the shipping costs go to purchase carbon offsets, which neutralize the environmental impact of shipping your order from our distribution center in Chico, CA. We used the Greenhouse Gas Protocols developed by the World Resources Institute to figure out the average carbon footprint of a shipment, factoring in average weight, maximum possible distance and mode of transportation. For each shipment, we offset 50 pounds of carbon dioxide, which is as much as three trees can absorb in one year, or opting to bike instead of driving 45 miles. Over the course of one year, the thousands of green shipments we offset are like planting 150,000 trees, recycling over 1,000,000 pounds of newspaper, or not driving 2,250,000 miles!

Shipping Holidays

Klean Kanteen and its carriers will not be shipping or delivering on:

  • New Year's Day – January 1, 2014
  • Memorial Day - May 26, 2014
  • Independence Day - July 4, 2014
  • Labor Day - September 1, 2014
  • Thanksgiving Day - November 27, 2014
  • Day after Thanksgiving - November 28, 2014
  • Christmas Eve - December 24, 2014
  • Christmas Day - December 25, 2014
  • Day after Christmas - December 26, 2014
  • New Year's Eve - December 31, 2014
  • New Year's Day - January 1, 2015
  • Day after New Year's Day - January 2, 2015

Shipping Charges

We provide a shipping charge specific to your order based on the size and weight of the package, as well as your ship to location. To see what shipping charges will be for your order, add the desired items to your cart and proceed to checkout. A shipping charge will be provided in the checkout process prior to the time when you submit your order for processing.

What are my shipping options?

Standard shipments within the United States are usually sent via UPS Ground, with additional rate compare options for expedited service like 2nd Day Air, Next Day Air, etc. We partner with UPS because they are committed to excellent service AND reducing emissions, no small task for a company this large. For orders under $20 as well as International orders, we also offer United States Postal Service (USPS) options, including USPS International. Depending on your order total and shipping address, these various shipping options will be available during the online checkout process.

International Orders

USPS InternationalInternational orders ship via USPS and our rates include transportation and customs clearance, but do not include any import duties or taxes of the destination country. Shipping charges are based on the weight of the item(s) shipped to the country of destination. Duties, taxes, and fees (if any) are the recipient's responsibility and are due upon delivery. Shipments to individuals will be identified as "Personal Use Only" in an effort to minimize destination costs, however, this is still subject to the determination of local laws. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to. Transit times for international orders typically take 5 to 10 days* depending on transportation service level and country of destination. *Some orders may take a little longer than these times due to Logistics.

APO, FPO, PO Boxes

UPS will not deliver to PO Boxes, APO or FPO Boxes. US Postal Service delivery is available to PO Boxes, APO or FPO Boxes when orders are placed.

U.S. Sales Tax

Klean Kanteen collects sales tax in California only.

Rural Delivery

On occasion, in very rural areas expedited UPS delivery is not available. In such cases please allow an additional 3-4 business days for delivery.

 

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