We are proud of the materials and workmanship that goes into each Klean Kanteen and back our products with a Lifetime Warranty. Barring catastrophe, we expect your Klean Kanteen to give you many years of faithful service, and we want to know if it has somehow failed to deliver. We go to great lengths to create a truly superior product, but we also know that on occasion, things go awry.
Normal wear and tear, including scratches and dents, are not covered under the Klean Kanteen warranty. Accessories made by other manufacturers, such as ChicoBag™ and Nite Ize™, are covered by the warranty of the original manufacturer. They only qualify for warranty return through Klean Kanteen if purchased from www.kleankanteen.com.
If you purchased your Kanteen (or accessory) from a retailer, it is often easier to return it to the retailer, avoiding shipping charges/impact and the hassle of being without your Kanteen. If you bought your Kanteen (or accessory) directly from us, we’ll replace the product for you or issue you a merchandise credit.
If you're not sure if the problem you're experiencing is a manufacturer defect or not, read our FAQs page to make sure you're caring for and cleaning your bottle correctly. If that doesn't answer your questions, or you still think you have a manufacturer defect, give us a call and we'll help you figure it out.
If you are experiencing some of the following problems with your Kanteen, you may have a bottle with a manufacturer defect:
Kanteens are welded by hand, and on rare occasions a tiny hole at the weld will cause a small leak. This manufacturer defect is covered by the warranty.
If your Klean Kanteen arrives with dents, scratches or other flaws it will be replaced. Please inspect packaging to determine if it was damaged in transit.
All welds and surfaces on a klean kanteen are smoothed and polished, if your kanteen has a rough weld, this is a defect.
Peeling or Flaking Paint
Paint can be chipped off by the normal wear and tear of abrasion and impacts. This type of paint chipping is not a defect and is not covered by the warranty (it is the nature of all paint). If the paint is easily flaking off, usually in an area larger than a quarter, this would constitute a defect and is covered by the warranty. If you are unsure, contact email@example.com
Usually a deformed or bulged bottom is a sign that the bottle has been frozen, or in rare cases, overheated/overpressured on a stove or with hot liquid. Klean Kanteens are not designed to be frozen or heated, and both actions void the Klean Kanteen warranty.