Customer Service

Klean Kanteen
4345 Hedstrom Way
Chico, California 95973
original@kleankanteen.com
tel: 530-592-4552
fax: 530-345-3568

Warranty

We are proud of the materials and workmanship that goes into each Klean Kanteen, and we stand behind all of our products and accessories. But we also know that on occasion, things go awry.

Klean Kanteen® Warranty

Klean Kanteens and accessories produced by Klean Kanteen such as caps, slings, and bike cages, come with a one-year warranty against manufacturer defects. Normal wear and tear, including scratches and dents, are not covered under the Klean Kanteen warranty.

Accessories by other manufacturers, such as BuiltNY®, are covered by the warranty of the original manufacturer. They only qualify for warranty return through Klean Kanteen if purchased from www.kleankanteen.com.

Kanteen® Warranty Return/Replacement

If you purchased your Kanteen (or accessory) from a retailer, it is often easier to return it to the retailer, avoiding shipping charges/impact and the hassle of being without your Kanteen. If you bought your Kanteen (or accessory) directly from us, we'll replace the product for you or issue you a merchandise credit.

If you are experiencing some of the following problems with your Kanteen, you may have a bottle with a manufacturer defect:

pinhole leaks: Kanteens are welded by hand, and on rare occasions and tiny hole at the weld will cause a small leak. This manufacturer defect is covered by the warranty.
received damaged: If your Klean Kanteen arrives with dents, scratches or other flaws it will be replaced. Please inspect packaging to determine if it was damaged in transit.
rough welds: All welds and surfaces on a klean kanteen are smoothed and polished, if your kanteen has a rough weld, this is a defect.
peeling or flaking paint: Paint can be chipped off by the normal wear and tear of abrasion and impacts. This type of paint chipping is not a defect and is not covered by the warranty (it is the nature of all paint). If the paint is easily flaking off, usually in an area larger than a quarter, this would constitute a defect and is covered by the warranty. If you are unsure, contact warranty@kleankanteen.com
a deformed bottom: Usually a deformed or bulged bottom is a sign that the bottle has been frozen, or in rare cases, overheated/overpressured on a stove or with hot liquid. Klean Kanteens are not designed to be frozen or heated, and both actions void the Klean Kanteen warranty.

If you're not sure if the problem you're experiencing is a manufacturer defect or not, read our FAQs page to make sure you're caring for and cleaning your bottle correctly. If that doesn't answer your questions, or you still think you have a manufacturer defect, give us a call and we'll help you figure it out.

If you are reasonably certain you have a warranty issue, please click “Start Warranty Claim” to submit a warranty claim.

Warranty Claim Form

The following information will help us process your warranty claim. Expect to hear back from us within 2-3 business days after receiving your request. Warranty claims require a Web Order Number, a 6 or 7 digit number which can be found on the original invoice or on the email received when placing the original order. Bold fields are required.

NOTE: Upon form completion you should be redirected to a success page and receive a confirmation email. If you do NOT, please email your information to warranty@kleankanteen.com

First Name:
Last Name:
Phone:
Email:
Address:
City:
State/Province:
Zip/Postal Code:
Country:
Best Contact Method: Email Phone
Web Order Number:
Date Order Received:
Web Order Number is a 6 or 7 digit number which can be found on the original invoice or on the email received when placing the original order. NOTE: if you purchased your Kanteen or accessory from another retailer, please exchange it there.
Reason for Claim: Defective Damaged Other:
Warranty Claim Items: (please enter quantity and select product)
- Qty:
- Qty:
- Qty:
- Qty:
- If order included additional products, please enter items in the box below, including product description and qty for each item.
Describe Issue:
Upload Photo:
NOTE: max file size 1.5 MB. JPG format only please.