Lifetime Warranty

Durable Good - Lifetime Warranty

We are proud of the materials and workmanship that goes into each Klean Kanteen and back our products with a Lifetime Warranty. Barring catastrophe, we expect your Klean Kanteen to give you many years of faithful service, and we want to know if it has somehow failed to deliver. We go to great lengths to create a truly superior product, but we also know that on occasion, things go awry.

Normal wear and tear, including scratches and dents, are not covered under the Klean Kanteen warranty. Accessories made by other manufacturers, such as ChicoBag™ and Nite Ize™, are covered by the warranty of the original manufacturer. They only qualify for warranty return through Klean Kanteen if purchased from www.kleankanteen.com.

Klean Kanteen® Warranty Return/Replacement

If you purchased your Kanteen (or accessory) from a retailer, it is often easier to return it to the retailer, avoiding shipping charges/impact and the hassle of being without your Kanteen. If you bought your Kanteen (or accessory) directly from us, we’ll replace the product for you or issue you a merchandise credit.

If you're not sure if the problem you're experiencing is a manufacturer defect or not, read our FAQs page to make sure you're caring for and cleaning your bottle correctly. If that doesn't answer your questions, or you still think you have a manufacturer defect, give us a call and we'll help you figure it out.

Examples of Manufacturer Defects

If you are experiencing some of the following problems with your Kanteen, you may have a bottle with a manufacturer defect:

Pinhole Leaks
Kanteens are welded by hand, and on rare occasions a tiny hole at the weld will cause a small leak. This manufacturer defect is covered by the warranty. Example

Rough/Split Welds
All welds and surfaces on a klean kanteen are smoothed and polished, if your kanteen has a rough weld or is splitting, this is a defect.Example

Paint Peeling/Flaking
Paint can be chipped off by the normal wear and tear of abrasion and impacts. This type of paint chipping is not a defect and is not covered by the warranty (it is the nature of all paint). If the paint is easily flaking off, usually in an area larger than a quarter, this would constitute a defect and is covered by the warranty.Example

Received Damaged
If your Klean Kanteen arrives with dents, scratches or other flaws it will be replaced. Please inspect packaging to determine if it was damaged in transit.Example

Warranty Claim Form

If you are reasonably certain you have a warranty issue, please submit a warranty claim through the form below. The following information will help us process your warranty claim. Expect to hear back from us within 5-7 business days after receiving your request. Warranty claims require a Web Order Number, a 6 or 7 digit number which can be found on the original invoice or on the email received when placing the original order. Bold fields are required.

NOTE: Upon form completion you should be redirected to a success page and receive a confirmation email. If you do NOT, please email your information to warranty@kleankanteen.com

  • Email Phone
  • Web Order Number is a 6 or 7 digit number which can be found on the original invoice or on the email received when placing the original order. NOTE: if you purchased your Kanteen or accessory from another retailer, please exchange it there.
  • Pinhole Leak Split Weld Paint Peeling/Flaking Received Damaged
    Other:
  • Warranty Claim Items: (please enter quantity and select product)
  • Unsure of specific product or color name? Double check our specs page
    • Qty:
    • Qty:
    • Qty:
    • Qty:
    • If order included additional products, please enter items in the box below, including product description and qty for each item.
  • NOTE: max file size 1.5 MB. JPG format only please.
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