Hi! Our US team works out of our headquarters in Chico, CA during regular business hours. For help outside the US, please contact the distributor nearest you. They would be happy to assist and their info can be found here: https://www.kleankanteen.com/pages/distributors.
Please tell us why you are contacting us so we may direct your message correctly. We look forward to hearing from you.
3960 Morrow Lane
Chico, California 95928
1.800.767.3173 (Toll Free)