Terms & Privacy

Privacy and Security

We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. We hate spam too!

Mailing List

Our email marketing is permission based. If you received a mailing from us, it's because our records show that you signed up for our mailing list or that you have an existing relationship with us and have requested email communication from Klean Kanteen in the past. We respect your time and attention by controlling the frequency of our mailings. If you have received unwanted or unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email along with your comments to web@kleankanteen.com.

To Unsubscribe

We also want to make it easy for you to remove your email address from our mailing list. At the bottom of every email is a link that allows you to change your email preferences, or to unsubscribe. Just follow the Unsubscribe or Update Preferences links at the end of any email.

Klean Kanteen Website

To enjoy our website, Klean Kanteen does not require anyone to share personal information about themselves. You can visit our site, and make an online pruchase, without registering with us. When you make a purchase from the Klean Kanteen web store, we will require personal information to complete your purchase and ship your order. We will ask for your name, address, phone number and a valid e-mail address. We will not use the personal information you give us for anything except what we described above. You have the option to opt-in to receiving a newsletter from Klean Kanteen and you may review your personal information at anytime by clicking the My Account feature (if you created an account during checkout).

We have numerous security provisions and features in place to protect customer orders, credit cards, and personal information, including:

  • Our domain has an SSL certificate verified by GeoTrust
  • Our shopping cart uses an SSL connection
  • Our credit card processor, PayTrace, is PCI certified

Cookies

Cookies are pieces of information that a web site transfers to a visitor's hard drive for record-keeping purposes. That cookie will be removed once the browser is closed. Certain limited non-personal identifiable information is recorded by Klean Kanteen internet servers when you visit our site. This limited information includes the type of browser you are using (such as Mozilla Firefox or Microsoft Internet Explorer) and the operating system your computer is using (such as Windows XP). Klean Kanteen internet servers also keep track of the number of visitors to the site, the pages they visited and how long they stayed. None of this information includes any personal information about you.

Account Login

If you decide to set up an account with Klean Kanteen, we will ask you to create a login name and a password. We will keep all information about your purchases even after your order has shipped. You can review your online account at any time without making a purchase. If you have not set up an online account with us, or if you have any questions about our online privacy policies or information we have stored about you, please contact us at web@kleankanteen.com.

How We Protect Your Privacy

We use appropriate security measures to protect against the loss, misuse, and alteration of data. Your information is only available to employees and service providers directly involved with providing you with the types of email communication you requested when you subscribed to our email list. We will never share, sell, or rent your information with any person, company or organization for their promotional use without your advance permission or unless ordered by a court of law.

Use of Web Beacons

When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as whether or not you opened our email, the time and date of a webpage you looked at, and the address of the webpage. No personal information about you or your system.