Return & Exchange Policy
Items in new and undamaged condition with original packaging purchased from kleankanteen.com can be returned for a refund or exchange up to 30 days from the purchase date. Items purchased from other retailers, online or brick and mortar, will need to be returned to their original place of purchase.
Please fill out the form below to initiate your return. You will receive an email of the completed form with return instructions. You must include the RMA# on the return label and write on the return package.
You will be responsible for return shipping costs. We recommend shipping products back to Klean Kanteen via a trackable method such as USPS Priority or UPS Ground. Please retain your tracking number for delivery verification; Klean Kanteen is not responsible for lost packages. If you request an exchange we will cover shipping costs for your new item back to you. For returns or exchanges all original order shipping costs are non-refundable.
Please allow up to 10 business days once your package arrives at our facility for your return or exchange to be processed. All refunds will be issued back to the original payment method.
If you have any questions please contact us at email@example.com
*PLEASE NOTE: If you believe you have a defective product please fill out the warranty return/replacement form.