Return & Exchange Policy
Items in new, unused* and undamaged condition with original packaging purchased from kleankanteen.com can be returned for a refund or exchange up to 30 days from the purchase date. Items purchased from other retailers, online or brick and mortar, will need to be returned to their original place of purchase.
*PLEASE NOTE: If any liquid is put in the bottle or cap, this is considered voiding the return or exchange policy, as the item is no longer new and unused. This includes putting anything in the bottle that was not inside when received, including filling with water, rinsing or running through the dishwasher.
Please fill out the form below to initiate your return. You will receive an email of the completed form with return instructions. You must include the RMA# on the return label and write on the return package.
You will be responsible for return shipping costs. We recommend shipping products back to Klean Kanteen via a trackable method such as USPS Priority or UPS Ground. Please retain your tracking number for delivery verification; Klean Kanteen is not responsible for lost packages. If you request an exchange we will cover shipping costs for your new item back to you. For returns or exchanges all original order shipping costs are non-refundable.
Please allow up to 10 business days once your package arrives at our facility for your return or exchange to be processed. All refunds will be issued back to the original payment method.
If you have any questions please contact us at firstname.lastname@example.org
*PLEASE NOTE: If you believe you have a defective product please fill out the warranty return/replacement form.
PLEASE NOTE: We are working with a very limited staff, taking necessary precautions regarding COVID-19 to protect our employees. Our customer service team is processing returns, but they will be delayed during this time. Thank you for your patience and understanding!