Returns
Return Policy
If you purchased or received a product directly from kleankanteen.com, you may return it within 30 days of purchase for a refund.
To be eligible for a return, items must be:
- In new, unused condition
- In their original packaging
- Returned within 30 days of purchase
Important: We cannot accept returns of used products. Any used items received will not be refunded or returned. If you are experiencing an issue with a used product, please submit a warranty claim here: Klean Kanteen Warranty - Return and Replacement Policy
If you purchased your product from a retail store or a website other than kleankanteen.com, please go directly to the original place of purchase.
If You Received the Wrong Product
If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at original@kleankanteen.com. To expedite a resolution, please indicate your web order number (it’s a seven digit number on the invoice you received with your order), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.
Returns Procedure
To process a non-warranty return, please click "Start Return" below. Returns take approximately 7-10 business days to process and do require a Return Authorization Form (if applicable). Return Authorization Forms are issued by email after we receive a request for exchange/return.
PLEASE NOTE: You as the customer will be responsible to pay shipping costs to return items to Klean Kanteen. Thank you!
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