At Klean Kanteen, Inc. (“Klean Kanteen”) our goal is to reduce single-use items, plain and simple. So we make products guaranteed to hold up to whatever life throws at them. Because we are proud of our products and our quality controls, we back our products with a Strong as Steel Lifetime Limited Warranty against manufacturing defects for as long as the original purchaser owns the product, starting from the date of purchase or delivery (if later than the date of purchase) when the product is purchased from us or our authorized sellers in the United States, unless otherwise prohibited by law. Klean Kanteen will repair or replace a product that is covered by this warranty, or will refund the purchase price of the product in the event Klean Kanteen is unable to provide a replacement and repair is not commercially practicable or cannot be timely made. For replacements under this warranty, your Klean Kanteen product will be replaced by the same size and color if still available. If a like product is not still available, it will be replaced with one of similar size and color and will not be of lesser value.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, our warranty is not available for products purchased from unauthorized sellers, including unauthorized internet sites. Klean Kanteen reserves the right to reject warranty claims for products purchased from unauthorized sellers. The warranty is limited to the original, end-user purchaser in the United States. For international warranty claims, please work through the distributor from whom you purchased the product. A list of our distributors is available here.
The warranty does not cover: damage from improper use or misuse; damage caused by cleaning, disassembly, alterations, or modifications; damage caused by, or resulting from, normal wear and tear, abuse, fire or Acts of God.
Warranty Claim Process:
If you are trying to facilitate a return or exchange from a product purchased directly from Klean Kanteen please fill out the return/exchange form found at the bottom of this page. If you're experiencing a problem with your Klean Kanteen (or accessory), please first read our Care and Use page to make sure you're caring for and cleaning your bottle correctly. If that doesn't answer your question and you are making a warranty claim, please follow the instructions below:
- If you wish to make a warranty claim, please fill out the form below or contact us at 1.800.767.3173 (Toll Free). You will be asked to provide proof of purchase and a photo of your product. In certain circumstances, Klean Kanteen may request that you mail the product back to us for inspection; if such request is made, we’ll provide you with a prepaid shipping label.
- Please note that we are unable to reprint or engrave customer artwork, logo, or engraving on your return Klean Kanteen product.
There are no warranties which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
UNDER NO CIRCUMSTANCES SHALL KLEAN KANTEEN BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Purchasing From Authorized Sellers:
If you have any questions about whether a seller is authorized, contact us by emailing us directly at firstname.lastname@example.org, or by calling us at 1.800.767.3173 (Toll Free). Please note that our only authorized seller on Amazon.us is Pattern, selling our products through its “Pattern Direct” storefront (Merchant ID A3896QKF2DOVE4). When purchasing our products on Walmart, our only authorized seller is Walmart (product listings will indicate “sold and shipped by Walmart.com”). We have no authorized sellers on eBay.
Requesting a Copy of This Warranty:
If you would like a physical copy of this Limited Warranty, feel free to print this webpage, call us at 1.800.767.3173 (Toll Free), or write us at Klean Kanteen, 3960 Morrow Lane, Chico, California, 95928, and we’d be happy to send you a copy.
Last Updated: August 7, 2023